COVID-19 UPDATE

Peoples Exchange Bank lobbies are temporarily closed as a precaution to the recent rise in COVID-19 cases throughout the State and in our market areas.  Customers are encouraged to use the drive-thru as needed along with our ATMs, Online Banking, Mobile App, and Telephone Banking.  During this time, if you are in need of services that would require meeting with bank staff, please contact us at 800-364-3631 and arrangements can be made to assist you.


We are here to help.

As the situation around COVID-19 continues to evolve, we want you to be informed about your banking experience and what we are doing to protect our customers, community and employees.  We are open and ready to help you navigate these changes.  We have plans in place to continue to be your trusted resource during this time and we are ready to serve you.  Please reach out to your local branch or contact us at 800-364-3631.


Information on latest stimulus payments.

On December 27, 2020, President Trump signed the latest COVID-19 relief package that provides for additional stimulus payments. Additional legislative activity is anticipated, which may or may not change the amount of or qualifications for relief payments. We understand how important it is to you to receive these funds quickly and have peace of mind about the process. We’ll continue to share updates as information is released. Here’s what we know so far:
  • The Internal Revenue Service and the Treasury Department will begin delivering a second round of Economic Impact Payments as part of the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 to millions of Americans who received the first round of payments earlier this year.  
  • The initial direct deposit payments may begin arriving as early as December 30, 2020 for some and will continue into next week. Paper checks will begin to be mailed Wednesday, December 30, 2020.
  • The IRS emphasizes that there is no action required by eligible individuals to receive this second payment. Some Americans may see the direct deposit payments as pending or as provisional payments in their accounts before the official payment date of January 4, 2021. The IRS reminds taxpayers that the payments are automatic.
  • The bill includes direct stimulus payments of $600 to individuals, $1,200 per couple, and $600 per child if claimed as a dependent.  To get the best information on your eligibility and the amount of your payment, we recommend you visit the official IRS website at www.irs.gov.
  • To learn more visit https://www.irs.gov/coronavirus/get-my-payment.


Here is what you can do now:

  • Make sure that you know your username and password for Online and Mobile Banking.  If you are receiving your payment via direct deposit, Online and Mobile Banking will allow you to check your accounts 24/7 to know when your payment has been received.
  • We encourage Peoples Exchange Bank Online Banking or Mobile App users to set up and/or utilize deposit alerts so that you can rely on the notification for when your deposit is available.
  • If you will receive a paper check, mobile deposit through our Mobile App is a great way to deposit your check without making a trip to the bank.  You can also deposit at most Peoples Exchange Bank ATMs.
  • Educate yourself on potential stimulus payment fraud.  If you suspect fraudulent activity, call us at 800-364-3631.  

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A MESSAGE FROM OUR PRESIDENT & CEO

Our community's health, well-being, and security are among Peoples Exchange Bank's highest priorities. As a responsible financial institution, we have an obligation to staff and customers in times like these.  

We want to personally reassure you, as one of our valued customers, of the steps we are taking throughout our branches and with our staff to continue providing you the safest ability to deliver important financial services such as money and credit availability.  Accordingly, we have reviewed our existing pandemic policy and have verified that we are ready for any and all contingencies to avoid potential disruption to our customers.  Your money in Peoples Exchange Bank is safe and we are prepared to navigate through the COVID-19 crisis with urgency and a standard of banking that you've come to expect since our founding in 1912.  

Our commitment is to keep you safe and informed of any changing operations or issues regarding your financial relationship with Peoples Exchange Bank.  Please exercise caution during these times, keep up with the latest news, and feel confident that our team is doing the same to protect you.  If you  have any questions or need additional information on how we are navigating COVID-19, please call us at 800-364-3631.  

Thank you for being a valued Peoples Exchange Bank customer.

Sincerely,

Anthony Parrish, President & CEO


DIGITAL BANKING - Anytime, Anywhere Service!

Given the CDC's recommended best practice for social distancing, we encourage the use of our digital banking resources that allow you to do banking at your home or office using a desktop computer or from anywhere using your smartphone.  You can view accounts, transfer funds, pay bills, make deposits and view statements.  Here is a list of convenient digital banking options to help you manage your finances from the comfort of your home during this COVID-19 pandemic. 

Online Banking & Bill Pay

Mobile & Text Banking

24-Hour Telephone Banking

ATM

BRANCH SERVICES

All Peoples Exchange Bank lobbies will be temporarily closed from Friday, October 30, 2020 until further notice.  Drive-thru will remain open.
We love seeing our customers, but we also want to do our part to support a healthy community during the COVID-19 pandemic. Effective Friday, October 30, 2020, Peoples Exchange Bank will be limiting branch banking to drive-thru service only.  Our bankers and lenders will continue to work regular office hours and are ready to help you with business or personal banking needs, including mortgages, access to safe deposit boxes, loans and opening new accounts. To make an appointment, please call 800-364-3631 or click the link below.  We encourage you to utilize our digital banking resources whenever possible.  

Your visit to the bank will look a little different:
Per state guidelines, you are required to wear a face covering to enter the bank.  Our staff will be wearing face coverings for the safety of each other and our customers. We ask that you do the same and follow social distancing guidelines to keep 6’ feet between persons.  We reserve the right to request that you remove your face covering within the security camera view,  if we are not able to properly identify you.  Thank you for your trust in Peoples Exchange Bank. We appreciate your understanding and assistance in keeping each other safe and healthy.  If you have any questions or need to speak with a bank representative, please call 800-364-3631. 

For the safety and well-being of our customers and employees, if you are experiencing flu-like symptoms or fever, please take advantage of our digital banking resources and ATMs or contact customer support for assistance rather than visiting our branch locations.

Make An Appointment

Branch Locations

SBA RESOURCES

RELIEF ASSISTANCE OPTIONS


BE AWARE OF SCAMS

Peoples Exchange Bank will not reach out to you asking for confidential information such as your name, account number, social security number, or other personal identifying information.  See the Federal Trade Commission's advice for consumers to protect yourself from scams.

Learn More

WHAT YOU CAN DO 

Stay aware of the latest information on the COVID-19 outbreak and follow these basic preventive measures to take care of your health and protect others:
  • Wash your hands frequently with soap and water for at least 20 seconds.
  • Maintain social distancing.
  • Avoid touching your eyes, nose and mouth.
  • Practice respiratory hygiene by covering your mouth and nose with bent elbow or tissue when you cough or sneeze.  Then dispose of the used tissue immediately.
  • If you have a fever, cough and difficulty breathing, seek medical attention and call in advance.
  • Stay at home if you feel unwell.
  • Keep informed by visiting the resources listed below.

ADDITIONAL RESOURCES

For more information on COVID-19 visit:

Centers for Disease Control and Prevention (CDC)
World Heath Organization
Kentucky Cabinet for Health and Family Services
FDIC Coronavirus Information for Bankers and Consumers
U.S. Department of Health & Human Services