Beginning on Monday, December 26, 2016, Transfund will begin calling cardholders to help ensure that fraud prevention measures are managed in the most expedient manner possible. When applicable, fraud analysts will leave voice messages on all cardholder phone numbers on file at Peoples Exchange Bank using the following standardized script:
“Hello, this is [Fraud Advisor Name] with Fraud Prevention Services calling on behalf of Peoples Exchange Bank and this message is for [cardholder’s name]. We need to discuss an important matter with you regarding activity on your card ending in [last 4 digits of card number]. Please call us immediately at 866-842-5208 to prevent difficulties using your card. We are open 24 hours a day; 7 days a week and any representative can assist you. Again, our toll free number is 866-842-5208. Thank you and have a great day. If you are out of the country, please call our collect number at 412-552-2697."
If you receive a call from Transfund like this, please be aware that it is a legitimate call!