Toll Free: (800) 364-3631 | Lost/Stolen Card: (800) 791-2525
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Switch Kit
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How can Peoples Exchange Bank help you with your banking needs?

To report a lost/stolen Visa® Debit Card call (800) 791-2525.  Replacement cards are mailed within 7-10 business days or rush orders can be placed for a nominal fee.

Fill out the form below and a Peoples Exchange Bank representative will be in touch soon.

Please Note:  This form is not considered to be a "secure form" and you should NOT send sensitive or confidential information such as account numbers, social security numbers or any other private informaiton.  If you need to ask a confidential question, please call (800) 364-3631.

 

 
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WHAT TO DO IF YOU FIND AN ERROR IN YOUR LOAN ACCOUNT OR IF YOU WANT INFORMATION ABOUT YOUR ACCOUNT:

If you think there has been an error in the servicing of your account or if you would like to request information about your account, please write to us at:

Peoples Exchange Bank
ATTN:  Loan Operations
P.O. Box 4040
Winchester, Kentucky 40392

In your letter, please provide the following information:

  • Account Information: Your name and loan number. You may also include the property address.
  • Description of Problem: If you believe there is an error in your account, describe what you believe is wrong and why it is a mistake.
  • Description of Information Requested: If you would like to receive information about your account, describe what information you are requesting.

You must send us written notices of errors and requests for information at the address listed above. Notices and requests sent to other addresses may not be responded to in a timely manner.